Resilient Leadership: The Crisis Management Skills of School Administrators in the Context of School Improvement
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This systematic literature review investigates the crisis management skills of school administrators within the context of school improvement, with a specific focus on scale development. Four key findings emerge: the multifaceted nature of crisis management skills, the limited attention to scale development in existing research, the critical role of communication, and the diverse methodologies employed in scale development. The multifaceted nature of crisis management skills underscores the need for a comprehensive framework encompassing communication, decision-making, collaboration, and implementation. The study identifies a significant gap in existing research, emphasizing the limited focus on developing scales tailored to assess these skills. Effective communication emerges as a linchpin for successful crisis resolution, highlighting administrators' need for clear communication, adept public relations management, and transparency during crises. Furthermore, the study unveils a diverse array of methodologies used in scale development, reflecting the complexity of crisis management skills. Synthesizing these findings, the study advocates for targeted research and the development of validated measurement tools to comprehensively evaluate and enhance the crisis management capabilities of school administrators in the dynamic landscape of education.
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