EXPLORING LEADERSHIP AND ORGANIZATIONAL STRATEGIES FOR CRISIS MANAGEMENT IN THE SERVICE SECTOR: A CASE STUDY OF DUBAI
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This study explores leadership and organizational strategies for crisis management in the service sector, focusing on a case study of Dubai. As the global service sector faces increasing vulnerabilities to crises such as economic downturns, natural disasters, and public health emergencies, effective leadership and organizational strategies are critical for navigating these challenges. Through a qualitative case study approach, this research examines the crisis management practices of service organizations in Dubai, analyzing the roles of leadership, decision-making processes, communication strategies, and resilience-building initiatives. Findings reveal that leaders who demonstrate adaptability, clear communication, and proactive planning are better equipped to manage crises effectively, minimizing disruptions and ensuring the continuity of services. The study also identifies challenges such as resource limitations and the need for agile organizational structures in times of crisis. Additionally, the research highlights the importance of fostering a culture of innovation and collaboration within organizations to enhance their crisis response capabilities. The study provides practical recommendations for service sector leaders in Dubai and beyond on how to strengthen crisis management frameworks, ensuring organizational resilience and long-term sustainability.
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