EXPLORING THE INTERPLAY OF JOB DEMANDS, ORGANIZATIONAL CLIMATE, AND EMPLOYEE WELL-BEING: IMPLICATIONS FOR PERFORMANCE AND RETENTION IN HEALTHCARE AND BEYOND
Main Article Content
Abstract
This study examines the complex relationships among job demands, organizational climate, and employee well-being, focusing on their implications for performance and retention, particularly in the healthcare sector and other high-pressure industries. Drawing from a mixed-methods approach, data were collected through surveys, interviews, and organizational records to analyze the extent to which job stressors, support systems, and workplace culture influence employee outcomes. The findings reveal that high job demands often compromise well-being and lead to burnout, negatively impacting both performance and retention. Conversely, a positive organizational climate characterized by supportive leadership, effective communication, and recognition significantly mitigates these effects, fostering resilience and job satisfaction. These results highlight the need for tailored strategies to balance demands and enhance organizational culture to ensure sustainable employee engagement. The study offers actionable insights for managers and policymakers aiming to improve employee well-being and organizational effectiveness across sectors.
Article Details
Section
How to Cite
References
Arnold B. Bakker & Juriena D. de Vries (2021) Job Demands–Resources theory and self-regulation: new explanations and remedies for job burnout, Anxiety, Stress, & Coping, 34:1, 1-21, DOI: 10.1080/10615806.2020.1797695
Behravesh, E., Tanova, C., & Abubakar, A. M. (2020). Do high-performance work systems always help to retain employees or is there a dark side?. The Service Industries Journal, 40(11-12), 825-845.
Berberoglu, A. (2018) Impact of organizational climate on organizational commitment and perceived organizational performance: empirical evidence from public hospitals. BMC Health Serv Res 18, 399. https://doi.org/10.1186/s12913-018-3149-z
Bernales-Turpo, D., Quispe-Velasquez, R., Flores-Ticona, D., Saintila, J., Ruiz Mamani, P. G., Huancahuire-Vega, S & Morales-García, W. C. (2022). Burnout, professional self-efficacy, and life satisfaction as predictors of job performance in health care workers: The mediating role of work engagement. Journal of primary care & community health, 13, DOI: 10.1177/21501319221101845
Bolton, R., Logan, C., & Gittell, J. H. (2021). Revisiting Relational Coordination: A Systematic Review. The Journal of Applied Behavioral Science, 57(3), 290–322. https://doi.org/10.1177/0021886321991597
Cai W, Lian B, Song X, Hou T, Deng G, Li H. (2020) A cross-sectional study on mental health among health care workers during the outbreak of Corona Virus Disease 2019. Asian J Psychiatr. doi: 10.1016/j.ajp.2020.102111. Epub 2020 Apr 24. PMID: 32361388; PMCID: PMC7194661.
Chao M-C, Jou R-C, Liao C-C, Kuo C-W. (2015) Workplace Stress, Job Satisfaction, Job Performance, and Turnover Intention of Health Care Workers in Rural Taiwan. Asia Pacific Journal of Public Health.;27(2):NP1827-NP1836. doi:10.1177/1010539513506604
Clifton, J. (2017). Taking the (Heroic) Leader Out of Leadership. The In Situ Practice of Distributed Leadership in Decision-Making Talk. In: Ilie, C., Schnurr, S. (eds) Challenging Leadership Stereotypes through Discourse. Springer, Singapore. https://doi.org/10.1007/978-981-10-4319-2_3
De Mesa, R.Y.H., Marfori, J.R.A., Fabian, N.M.C. et al. (2023). Experiences from the Philippine grassroots: impact of strengthening primary care systems on health worker satisfaction and intention to stay. BMC Health Serv Res 23, 117. https://doi.org/10.1186/s12913-022-08799-1
Gabr, H.M., Soliman, S.S., Allam, H.K. et al. (2021) Effects of remote virtual work environment during COVID-19 pandemic on technostress among Menoufia University Staff, Egypt: a cross-sectional study. Environ Sci Pollut Res 28, 53746–53753. https://doi.org/10.1007/s11356-021-14588-w
Hines, S.E.; Chin, K.H.; Glick, D.R.; Wickwire, E.M. (2021)Trends in Moral Injury, Distress, and Resilience Factors among Healthcare Workers at the Beginning of the COVID-19 Pandemic. Int. J. Environ. Res. Public Health, 18, 488. https://doi.org/ 10.3390/ijerph18020488
Jabeen, R & Rahim, N. (2021). Exploring the effects of despotic leadership on employee engagement, employee trust and task performance.Management Science Letters , 11(1), 223-232.
Jafri, Md. H., Dem, C., & Choden, S. (2016). Emotional Intelligence and Employee Creativity: Moderating Role of Proactive Personality and Organizational Climate. Business Perspectives and Research, 4(1), 54–66. https://doi.org/10.1177/2278533715605435
Julian Gould-Williams & Fiona Davies (2005) Using social exchange theory to predict the effects of hrm practice on employee outcomes, Public Management Review, 7:1, 1-24, DOI: 10.1080/1471903042000339392
Kang, S. (2015). Exploring the link between high performance work systems and innovation. Rutgers The State University of New Jersey, School of Graduate Studies.
Kim, S., & Wright, P. (2011). Putting Strategic Human Resource Management in Context: A Contextualized Model of High Commitment Work Systems and Its Implications in China. Management and Organization Review, 7(1), 153-174. doi:10.1111/j.1740-8784.2010.00185.x
Kloutsiniotis PV, Mihail DM. The effects of high performance work systems in employees' service-oriented OCB. (2020) Int J Hosp Manag. Sep;90:102610. doi: 10.1016/j.ijhm.2020.102610. Epub 2020 Jul 11. PMID: 32834351; PMCID: PMC7352112.
Li S-L, Sun F, Li M. (2019). Sustainable Human Resource Management Nurtures Change-Oriented Employees: Relationship between High-Commitment Work Systems and Employees’ Taking Charge Behaviors. Sustainability. 11(13):3550. https://doi.org/10.3390/su11133550
Mastura Ab. Wahab, Ekrem Tatoglu, Alison J. Glaister & Mehmet Demirbag (2021) Countering uncertainty: high-commitment work systems, performance, burnout and wellbeing in Malaysia, The International Journal of Human Resource Management, 32:1, 24-48, DOI: 10.1080/09585192.2020.1833069
Mohamed Noor, N. M., Ibrahim, M. I., Hairon, S. M., Mohd Zain, M., & Satiman, M. S. N. (2023). Predictors of Healthcare Workers’ Compassionate Care Amid the COVID-19 Pandemic: A Cross-Sectional Study from Patients’ Perspective in Kelantan, Malaysia. International Journal of Environmental Research and Public Health, 20(2), 1380. https://doi.org/10.3390/ijerph20021380
PAAIS, M., & PATTIRUHU, J. R. (2020). Effect of Motivation, Leadership, and Organizational Culture on Satisfaction and Employee Performance. The Journal of Asian Finance, Economics and Business, 7(8), 577–588. https://doi.org/10.13106/JAFEB.2020.VOL7.NO8.577
Pollock A, Campbell P, Cheyne J, Cowie J, Davis B, McCallum J, McGill K, Elders A, Hagen S, McClurg D, Torrens C, Maxwell M. (2020) Interventions to support the resilience and mental health of frontline health and social care professionals during and after a disease outbreak, epidemic or pandemic: a mixed methods systematic review. Cochrane Database Syst Rev. Nov 5;11(11):CD013779. doi: 10.1002/14651858.CD013779. PMID: 33150970; PMCID: PMC8226433.
Rabkin SW, & Frein M. (2021). Overcoming Obstacles to Develop High-Performance Teams Involving Physician in Health Care Organizations. Healthcare.; 9(9):1136. https://doi.org/10.3390/healthcare9091136
Saleem F, Malik MI and Qureshi SS (2021) Work Stress Hampering Employee Performance During COVID-19: Is Safety Culture Needed? Front. Psychol. 12:655839. doi: 10.3389/fpsyg.2021.655839
Simms, L.; Ottman, K.E.; Griffith, J.L.; Knight, M.; Norris, L.; Karakcheyeva, V.; Kohrt, B.A. (2023). Psychosocial Peer Support to Address Mental Health and Burnout of Health care Workers Affected by COVID-19: A Qualitative Evaluation. Int. J. Environ. Res. Public Health, 20, 4536. https://doi.org/10.3390/ ijerph20054536
Sharif, M.M. & Ghodoosi, F. The Ethics of Blockchain in Organizations (2022).. J Bus Ethics 178, 1009–1025 https://doi.org/10.1007/s10551-022-05058-5
Smith, W.C., Holloway, J. (2020). School testing culture and teacher satisfaction. Educ Asse Eval Acc 32, 461–479. https://doi.org/10.1007/s11092-020-09342-8
Tarro L, Llauradó E, Ulldemolins G, Hermoso P, Solà R. (2020) Effectiveness of Workplace Interventions for Improving Absenteeism, Productivity, and Work Ability of Employees: A Systematic Review and Meta-Analysis of Randomized Controlled Trials. International Journal of Environmental Research and Public Health; 17(6):1901. https://doi.org/10.3390/ijerph17061901
Tolbert Nyenswah, Cyrus Y. Engineer & David H. Peters (2016) Leadership in Times of Crisis: The Example of Ebola Virus Disease in Liberia, Health Systems & Reform, 2:3, 194-207, DOI: 10.1080/23288604.2016.1222793
Tortia, E.C.; Sacchetti, S.; López-Arceiz, F.J. A (2022) Human Growth Perspective on Sustainable HRM Practices, Worker Well-Being and Organizational Performance. Sustainability, 14, 11064. https://doi.org/10.3390/ su141711064
van Woerkom, M., Bakker, A. B., & Nishii, L. H. (2016). Accumulative job demands and support for strength use: Fine-tuning the job demands-resources model using conservation of resources theory. Journal of Applied Psychology, 101(1), 141–150. https://doi.org/10.1037/apl0000033
Wright, T. A., & Cropanzano, R. (2000). Psychological well-being and job satisfaction as predictors of job performance. Journal of Occupational Health Psychology, 5(1), 84–94. https://doi.org/10.1037/1076-8998.5.1.84
Yáñez-Araque, B.; Gómez-Cantarino, S.; Gutiérrez-Broncano, S.; López-Ruiz, V.-R. (2021). Examining the Determinants of Healthcare Workers’ Performance: A Configurational Analysis during COVID-19 Times. Int. J. Environ. Res. Public Health, 18, 5671. https:// doi.org/10.3390/ijerph18115671
Zhong-Xing Su & Patrick M. Wright (2012) The effective human resource management system in transitional China: a hybrid of commitment and control practices, The International Journal of Human Resource Management, 23:10, 2065-2086, DOI: 10.1080/09585192.2011.610335
Zhou, X.; Rasool, S.F.; Yang, J.; Asghar, M.Z. (2021)Exploring the Relationship between Despotic Leadership and Job Satisfaction: The Role of Self Efficacy and Leader–Member Exchange. Int. J. Environ. Res. Public Health, 18, 5307. https://doi.org/10.3390/ ijerph18105307